Head of Retail - Begg x Co
Begg x Co, renowned for crafting exquisite cashmere scarves, knits and homeware in Scotland since 1866, is expanding its global presence with several new store and pop-up openings in London and Europe. Following the success of our first Luxury Flagship store, we are now seeking a Head of Retail to oversee this exciting expansion, focusing on prestigious locations worldwide, including further expansion to the flagship store in Central London.
Role Overview: As the Head of Retail, you will play a pivotal role in shaping our retail strategy and executing store openings globally. You will be responsible for managing the overall P&L for multiple locations, driving sales performance, and ensuring exceptional customer experiences that reflect our brand's luxury heritage. This is a diverse and challenging role that allows you to leverage your extensive experience in luxury retail management to lead a high-performing team.
Key Responsibilities:
- Oversee the successful launch and operation of multiple retail and pop-up locations globally.
- Manage the P&L for each location, ensuring financial targets are met and profitability is maximized.
- Develop and execute strategies to drive sales and enhance customer engagement across all retail platforms.
- Lead and mentor store managers, fostering a culture of excellence in sales, service, and team performance.
- Build and maintain strong relationships with VIP clients, delivering a premier shopping experience tailored to their needs.
- Collaborate with marketing on visual merchandising initiatives to create captivating retail environments.
- Provide data-driven insights to identify opportunities for growth and areas requiring focus.
- Maintain a keen awareness of market trends and competitor activity to inform business strategies.
- Champion exceptional customer service and engage with customers to build loyalty and retain their business.
Qualifications:
- Proven experience in a senior retail management role, preferably with luxury brands and pop-up retail experience.
- Strong track record of managing P&L, delivering increased sales, and improving overall business performance.
- Passion for fashion, craftsmanship, and the luxury retail sector.
- Exceptional leadership and team-building skills, with a focus on coaching and development.
- Excellent communication skills, both written and verbal, with a high attention to detail.
- Proficiency in English is required; knowledge of additional languages such as Mandarin, Arabic, Russian, or French is a plus.
- Strong CRM skills to cultivate an elite client book and leverage customer relationships for business growth.
At Begg x Co, we pride ourselves on fostering a supportive and open culture. We are looking for a Head of Retail who is passionate about luxury retail, dedicated to excellence, and eager to drive our exciting global expansion.
Our employees are at the heart of everything that we do, if successful you will join a championing and dedicated team. Our values are Craftmanship, Authenticity, Creative Curiosity, Bravery and Being Human.
Craftmanship – We are experts at what we do, applying high standards to our work, building on our legacy for future generations.
Authenticity – We are true to ourselves and celebrate individual differences.
Creative Curiosity – We are open minded and continuously challenge seeing each day as an opportunity to discover and create.
Bravery – We are ambitious and take action, embracing challenges with a courageous spirit.
Being Human – We care for our colleagues, our communities, and our planet, supporting each other to make our unique contribution.
To apply for this position, you should submit your CV and covering letter to [email protected] by Friday 29th November 2024.
Due to the high numbers of applicants we will only contact candidates who are being invited to interview.
Closing date: 29 Nov 2024.